What does it take to be considered a good manager? While opinions may vary, one must always take into consideration these skills: planning, organizing, leading and controlling.
Developing a game plan has always been an effective managerial step, whether you are in sports, school, or work; effective planning will contribute to successful outcomes. “Planning is the process of setting goals for the organization and developing strategies for achieving them,” (University, 2019). Obtaining a management role brings many responsibilities, but one of the most important responsibilities, I had to develop, was listening. How can we develop a plan if we do not understand, or know, what is happening within the department and/or company? Listening goes far beyond listening to upper management. It’s important to listen to customers, associates, other departments and upper management. This is how we can determine what is working, what is not working, to be able to assist in the overall objective of plan development.
Having a good plan in place will not benefit anyone if there is no organization within the group. As part of the planning process, organizing is a key in the planning process. Consistency and organization assist in staying on point for meeting departmental and company goals. Part of being organized is consistency of staying within plan guidelines and team participation of ensuring there is consistency. While management develops the plan and expectations, it is up to the team to assist in the execution process. It is important for associates to see there is consistency within the organization, especially within leadership.
Leading a group of people is not an easy thing to do because the leader is ultimately responsible for the actions and productivity of others. In my opinion, one must first be a follower in order to become a good leader. It is important to understand the roles of every team member. Maintaining good communication assists in the success of a team. Good communication is positive, informational and includes listening. When everyone knows what goals have to be met, where we stand as a group, where each individual stand, as part of the group, and what needs to be done to meet goals, a team can be successful. As people, we all have strengths and weaknesses. A good leader will identify a person’s strength and utilize that strength to build the team. This will also help the team member feel like a valuable part of the team. Weaknesses should not be pointed out to the group but rather discussed in private and develop a plan of success for the team member. This can help a person feel respected and valued while being encouraged to learn.
At times, treating team members as equals can cause associates to feel too empowered. While it is important for everyone to feel empowered, to be able to effectively do his/her job, it is equally important for team members to understand the limitations of their roles. Following chain of command, taking the correct measures to communicate with leadership and understanding who to contact within chain of command is important. Ensuring this is understood, as well as consistently followed, falls to management. A good manager provides is continuously aware of the team the lead and what goes on within the department they manage. This awareness lets team members know who is in control.
So much should be taken into consideration when making the decision to take on a managerial role. You are not only responsible for your actions, but that of your team as well.